Return

* You can not return personalised items*

It is possible that you want to return an order. Maybe because you don't like the product or maybe there's another reason why you wouldn't want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

To exercise this right, please contact us at info@24eleven.nl. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. Only the costs for returning from your home to the webshop are for your own account. Consult the website of your carrier for the exact rates. 

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and make sure it is well packed when returning.

Exchange item?

Do you want to exchange your product? That's no problem at all. You can contact [EMAIL ADDRESS] for this. You will bear the costs of returning the product.”

I entered a wrong delivery address!

Accidentally entered a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.